Over the past few years, there has been a significant shift by government at all levels towards purchasing, implementing and managing cloud-based services. HR and payroll vendors are early adopters of cloud service provisioning. The overarching benefit of cloud services lies in its ability to charge only for what is consumed. Both the Federal and State governments of Australia have policies that support the adoption of cloud technologies, subject to stringent evaluation and accreditation.

This Whitepaper seeks to discuss what Cloud Services are and what benefit they offer institutional clients such as government bodies. It also discusses the inherent challenges to rolling out Software-as-a-Service (SaaS) and gives tips to ensure any SaaS rollout is successful. Frontier Software currently provides payroll and HR services via a SaaS model to approximately 250 government entities.