Many organisations think about essential services in terms of energy, especially power. Having power is undoubtedly important, but give further thought to this category. Consider how your payroll people get to work. What would be the impact of a loss of public transport services or fuel supplies? What would happen if an event disrupted internet services? How would you deliver a payroll?

Earthquakes, floods and strong winds can wreak havoc on community and business infrastructure. As recently evidenced, so too can health events such as pandemics. The COVID-19 pandemic highlighted payroll and other operational vulnerabilities as it significantly affected people and their ability to interact in offices and other public spaces.

A business continuity plan for payroll will encompass a great deal and require a significant time commitment to design and document. The intent is to develop a document that gives clear instructions on how payroll will achieve business continuity in the face of an adverse event. At a minimum, the document should provide planning around communication, processes, data and scenario-specific responses.